You’ve got questions. We’ve got answers.
Starting therapy can come with a lot of questions — especially if you’ve never been before. Here are a few of the things people ask us most often. If you don’t see what you’re looking for, you can always reach out.
Frequently Asked Questions
Therapy at Thrive is warm, collaborative, and real. You can bring the messy parts, the things you’re still trying to make sense of, or simply the feeling that something needs to change. Your therapist will meet you where you are, helping you understand what’s happening beneath the surface while also building practical tools for everyday life.
What is therapy like at Thrive?
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Your first session is really a chance for us to get to know you — and for you to get a feel for your therapist. We’ll talk about what brought you to therapy, what’s been happening in your life, and what you’re hoping might change.
You don’t need to prepare anything or know exactly what you want to work on. We can figure that out together.
What should I expect in my first session?
2
Finding the right therapist matters. Each member of our team brings their own personality, areas of focus, and approach to therapy. Take a look through our therapist profiles to see who you naturally connect with.
Still not sure? Reach out. Tell us a little about what you’re looking for and we can help point you in the right direction.
How do I know which therapist is right for me?
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Do you offer virtual therapy?
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Yes! We offer virtual therapy to clients across Ontario, so you don’t need to live near our Owen Sound office to work with a Thrive therapist.
Virtual sessions offer the same personalized, one-on-one support with the flexibility to connect from a private space that works for you.
Session fees vary depending on the therapist and type of service. You’ll receive a receipt after your appointment that you can submit to your insurance provider.
Many extended health benefit plans include psychotherapy, but coverage varies. We recommend checking with your insurance provider to confirm that your plan covers services provided by a Registered Psychotherapist or Registered Psychotherapist (Qualifying) before booking.
How much does therapy cost? Is it covered by insurance?
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You can book online or reach out to us directly. If you already know who you’d like to work with, you can book with that therapist. If you’re not quite sure where to start, send us a message and we’ll help you find the right fit.
How do I book an appointment?
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We require 48 hours’ notice to cancel or reschedule an appointment. Late cancellations and missed appointments may be subject to a fee.
We know unexpected things happen. If something comes up, reach out to your therapist as soon as you can.
What is your cancellation policy?
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Is therapy confidential?
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Yes. Protecting your privacy and confidentiality is an important part of therapy. There are specific circumstances where a therapist may be required or permitted to disclose information, and your therapist will explain the limits of confidentiality as part of the informed-consent process.
If you ever have questions about confidentiality or how your information is protected, you’re always welcome to ask.
I like that wording better than trying to put an exhaustive list of legal exceptions on the website; CRPO's standards place confidentiality and informed consent within the therapist's professional obligations.
Still have a question?
We’re happy to help. Whether you’re wondering which therapist might be the right fit or you’re simply not sure where to start, reach out and we’ll help you figure out the next step.